Refund policy

We want you (and your pup!) to be happy with your purchase. Please note that most of our items are made-to-order or fulfilled by our trusted partners, so we do not offer returns or exchanges unless your item arrives damaged or defective.

 

💌 If something isn’t right:

• Email us at orders@roxyandkylo.com within 7 days of receiving your order.
• Include your order number and clear photos of the issue.
• We’ll do our best to make it right!

 

Please triple-check details like sizes, colors, and spelling when you order — because each item is custom made, we’re unable to offer refunds or exchanges for mistakes or change-of-mind.

 

Thanks for understanding and shopping small! 💕